{"id":2220,"date":"2024-03-07T11:47:23","date_gmt":"2024-03-07T11:47:23","guid":{"rendered":"https:\/\/phc24.yourcode-staging.com\/pt\/?post_type=modulos&#038;p=2220"},"modified":"2025-09-15T14:17:35","modified_gmt":"2025-09-15T14:17:35","slug":"phc-cs-modulo-phc-cs-suporte","status":"publish","type":"modulos","link":"https:\/\/phcsoftware.com\/ao\/modulos\/phc-cs-modulo-phc-cs-suporte\/","title":{"rendered":"PHC CS Suporte"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#6d0000&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;2%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;2%&#8221; top_padding_tablet=&#8221;10%&#8221; top_margin_tablet=&#8221;10%&#8221; 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bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]\n<h4>Rentabilidade e controlo do p\u00f3s-venda<\/h4>\n[\/vc_column_text][vc_column_text]A assist\u00eancia p\u00f3s-venda \u00e9 um fundamental para a satisfa\u00e7\u00e3o e reten\u00e7\u00e3o de clientes.<br \/>\nUma gest\u00e3o de p\u00f3s-venda eficiente optimiza a capacidade de resposta das equipas, agiliza a atribui\u00e7\u00e3o de pedidos e controla os contratos, factura\u00e7\u00e3o, custos e rentabilidade.<br \/>\nAo gerir, monitorizar e rentabilizar toda a assist\u00eancia p\u00f3s-venda de forma integrada e centralizada com o PHC CS Suporte, consegue optimizar o processo operacional, melhorar a resposta aos clientes e maximizar a satisfa\u00e7\u00e3o.<br \/>\n[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;padding-5-percent&#8221; 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column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text el_class=&#8221;grey-checklist&#8221;]\n<ul>\n<li>M\u00e9tricas e estat\u00edsticas para uma an\u00e1lise precisa de onde e em que medida actuar;<\/li>\n<li>Introdu\u00e7\u00e3o aut\u00f3noma de pedidos de assist\u00eancia por parte do cliente;<\/li>\n<li>Consulta do status de cada pedido de assist\u00eancia, sempre actualizado;<\/li>\n<li>An\u00e1lise da real rentabilidade dos equipamentos vendidos, de acordo com a frequ\u00eancia de repara\u00e7\u00e3o;<\/li>\n<li>Monitor com os pedidos de assist\u00eancia atribu\u00eddos e por atribuir, por centro e zona de assist\u00eancia;<\/li>\n<li>Registo autom\u00e1tico da data, hora e t\u00e9cnico na ficha de cada pedido;<\/li>\n<li>Base de dados t\u00e9cnica, que funciona como reposit\u00f3rio do conhecimento adquirido ao longo da actividade da empresa;<\/li>\n<li>F\u00f3rum t\u00e9cnico, local privilegiado para debater quest\u00f5es e obter respostas;<\/li>\n<li>Salas de chat, de modo a promover debates sobre \u00e1reas espec\u00edficas ou tem\u00e1ticas onde tudo aquilo que est\u00e1 relacionado com o tema fica centralizado em cada um dos chats existentes;<\/li>\n<li>\u00c1rea de perguntas frequentes para que possa apoiar e ajudar os clientes de forma ainda mais r\u00e1pida e aut\u00f3noma com base em respostas e solu\u00e7\u00f5es encontradas para o mesmo assunto;<\/li>\n<li>Gest\u00e3o de equipamentos em repara\u00e7\u00e3o com ou sem n\u00famero de s\u00e9rie;<\/li>\n<li>Acompanhamento do progresso dos v\u00e1rios status da repara\u00e7\u00e3o, com informa\u00e7\u00e3o do equipamento entregue pelo cliente, enviado ao fornecedor, troca ou devolu\u00e7\u00e3o;<\/li>\n<li>Gest\u00e3o das garantias e toda a rastreabilidade associada ao equipamento;<\/li>\n<li>Registo das instala\u00e7\u00f5es onde se encontra o equipamento para facilidade em encontrar o mesmo e programar uma desloca\u00e7\u00e3o em caso de avaria;<\/li>\n<li>Assinatura do pedido efectuado por parte do cliente com indica\u00e7\u00e3o \u00e0 factura\u00e7\u00e3o para d\u00e9bito de pe\u00e7as, m\u00e3o-de-obra e desloca\u00e7\u00e3o;<\/li>\n<li>Monitor de pedidos de assist\u00eancia onde, de forma centralizada, consulta todo o hist\u00f3rico de um cliente, equipamento, t\u00e9cnico, entre muitos outros crit\u00e9rios;<\/li>\n<li>Dashboard do suporte, com m\u00faltiplos indicadores, m\u00e9tricas e an\u00e1lises para que nada escape ou fique esquecido.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25px&#8221;][vc_raw_html]JTNDYSUyMGhyZWYlM0QlMjIlMkZhbyUyRnBoYy1jcyUyRnBoYy1jcy1wZWRpZG8tZGUtZGVtb25zdHJhY2FvJTJGJTIyJTIwY2xhc3MlM0QlMjJidG4tc2Vjb25kYXJ5LWRhcmslMjIlM0UlNUJkaXZpZGVyJTIwbGluZV90eXBlJTNEJTIyTm8lMjBMaW5lJTIyJTIwY3VzdG9tX2hlaWdodCUzRCUyMjI1cHglMjIlNUQlMjBQZSVDMyVBN2ElMjB1bWElMjBkZW1vJTIwJTNDaW1nJTIwc3JjJTNEJTIyJTJGd3AtY29udGVudCUyRnVwbG9hZHMlMkZzaXRlcyUyRjMlMkYyMDIzJTJGMTIlMkZpY29uX21vbml0b3JfcmVkLnN2ZyUyMiUzRSUzQyUyRmElM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h4>Vantagens<\/h4>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;10px&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;vantagens&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column top_padding_desktop=&#8221;10%&#8221; bottom_padding_desktop=&#8221;15%&#8221; left_padding_desktop=&#8221;5%&#8221; constrain_group_101=&#8221;yes&#8221; right_padding_desktop=&#8221;5%&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#797eda&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; background_image=&#8221;644&#8243; background_image_position=&#8221;right center&#8221; background_image_stacking=&#8221;front&#8221; background_image_loading=&#8221;default&#8221; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h5>Optimize a capacidade de resposta da equipa p\u00f3s-venda, em tempo e recursos<\/h5>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column top_padding_desktop=&#8221;10%&#8221; bottom_padding_desktop=&#8221;15%&#8221; left_padding_desktop=&#8221;5%&#8221; constrain_group_101=&#8221;yes&#8221; right_padding_desktop=&#8221;5%&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ff5050&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; background_image=&#8221;647&#8243; background_image_position=&#8221;right center&#8221; background_image_stacking=&#8221;front&#8221; background_image_loading=&#8221;default&#8221; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h5>Agilize a atribui\u00e7\u00e3o de pedidos de assist\u00eancia, com registo autom\u00e1tico de data e hora<\/h5>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;vantagens&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column top_padding_desktop=&#8221;10%&#8221; bottom_padding_desktop=&#8221;15%&#8221; left_padding_desktop=&#8221;5%&#8221; constrain_group_101=&#8221;yes&#8221; right_padding_desktop=&#8221;5%&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#383838&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; background_image=&#8221;641&#8243; background_image_position=&#8221;right center&#8221; background_image_stacking=&#8221;front&#8221; background_image_loading=&#8221;default&#8221; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; 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