Ou seja, a customer journey \u00e9 composta por v\u00e1rios momentos que variam consoante o cliente, o neg\u00f3cio, o tipo de empresa ou a sua dimens\u00e3o. <\/p>\n
Algumas das etapas mais habituais da jornada do cliente? <\/p>\n
Reconhecimento de um problema ou necessidade, pesquisa das op\u00e7\u00f5es dispon\u00edveis, tomada de decis\u00e3o, aquisi\u00e7\u00e3o, utiliza\u00e7\u00e3o do produto ou servi\u00e7o, avalia\u00e7\u00e3o da experi\u00eancia de compra, para destacar apenas alguns. <\/p>\n
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Novas oportunidades, novos mercados: um mundo por explorar<\/h2>\n
Dois anos depois do boom dos \u00faltimos anos, o INE identificou um crescimento na taxa de utiliza\u00e7\u00e3o do e-commerce de 5,2 pontos percentuais em 2021, face a 2020. <\/p>\n
Mas h\u00e1 mais: um estudo de mercado revelado pela Mondial Relay tamb\u00e9m demonstrou que atualmente 71% dos portugueses fizeram compras online. H\u00e1 previs\u00f5es de que que nos pr\u00f3ximos cinco anos, as vendas mundiais no com\u00e9rcio eletr\u00f3nico estejam pr\u00f3ximas de duplicar o seu valor. <\/p>\n
Muito mais do que criar campanhas e promover novos produtos, os clientes querem ter respostas r\u00e1pidas e eficientes, seja para acompanhar uma encomenda ou poder fazer uma troca, por exemplo. <\/p>\n
Ir ao encontro dos desejos do cliente n\u00e3o s\u00f3 melhora a experi\u00eancia da compra como ajuda a personalizar a compra de cada um, disponibilizar v\u00e1rias op\u00e7\u00f5es de pagamento, ter em conta o local ou o hor\u00e1rio das entregas e muito mais. <\/p>\n
Com o PHC CS, a sua loja online \u00e9 controlada ao segundo e contempla todos os pormenores. <\/p>\n
<\/p>\n\n![\"Dashboard](\"https:\/\/phccs.net\/wp-content\/uploads\/2023\/07\/Dashboards-E-Commerce.png\")
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\u00c9 tudo isto que pode encontrar na solu\u00e7\u00e3o PHC CS E-Commerce B2C, destinada \u00e0 venda a consumidores finais: uma loja online com templates prontos a usar e adaptados a cada \u00e1rea de neg\u00f3cio, m\u00e9todos de pagamento seguros e uma gest\u00e3o de stocks em tempo real. <\/p>\n
Sabia que o Plano de Recupera\u00e7\u00e3o e Resili\u00eancia contempla apoios \u00e0 internacionaliza\u00e7\u00e3o das PME atrav\u00e9s do com\u00e9rcio eletr\u00f3nico? As empresas interessadas em aderir \u00e0 Internacionaliza\u00e7\u00e3o via E-commerce ou pretendem receber informa\u00e7\u00f5es sobre este programa, devem contactar o IAPMEI, a Estrutura de Miss\u00e3o Portugal Digital ou a AICEP. <\/p>\n
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Com as solu\u00e7\u00f5es de E-commerce do PHC CS, aumentar as vendas est\u00e1 nas suas m\u00e3os<\/h2>\n
Todos os pormenores contam quando o objetivo \u00e9 surpreender. <\/p>\n
As solu\u00e7\u00f5es de e-commerce do PHC CS permitem-lhe proporcionar uma experi\u00eancia memor\u00e1vel a clientes, esteja onde estiver. <\/p>\n
Uma gest\u00e3o de stocks e encomendas eficaz em tempo real, bem como de m\u00e9todos de pagamento flex\u00edveis, preparada para dar resposta \u00e0 nova regula\u00e7\u00e3o de IVA do e-commerce, na Uni\u00e3o Europeia, seja em B2B ou B2C. <\/p>\n
O PHC CS E-Commerce B2B tem um acesso exclusivo a clientes empresariais, numa \u00f3tica de self-service, com acesso ao cat\u00e1logo de artigos para efetuarem as suas encomendas, acesso \u00e0 sua conta-corrente e a possibilidade de pagarem as suas faturas com diversos modos de pagamento em tempo real. <\/p>\n
Esta solu\u00e7\u00e3o adapta-se perfeitamente \u00e0s necessidades da sua empresa e permite executar a\u00e7\u00f5es de marketing mais eficazes, sin\u00f3nimo de que d\u00e1 tempo a ganhar aos gestores, fundamental para a capta\u00e7\u00e3o de novos neg\u00f3cios e novos clientes. <\/p>\n
<\/p>\n
Procura uma solu\u00e7\u00e3o de e-commerce que se adapte \u00e0 sua empresa? <\/p>\n
Com o PHC CS, querer \u00e9 poder. <\/p>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” 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column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”https:\/\/phcsoftware.com\/pt\/wp-content\/uploads\/sites\/3\/2024\/03\/clientes_vendas.jpg” image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”10px” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” left_padding_desktop=”5%” constrain_group_2=”yes” right_padding_desktop=”5%” left_padding_tablet=”0%” constrain_group_4=”yes” right_padding_tablet=”0%” left_padding_phone=”0%” constrain_group_6=”yes” right_padding_phone=”0%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” el_class=”w-auto historyBack pointer” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”369″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” img_link=”#”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” el_class=”pointer historyBack” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text]Voltar atr\u00e1s<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” left_padding_desktop=”5%” constrain_group_2=”yes” right_padding_desktop=”5%” left_padding_tablet=”0%” constrain_group_4=”yes” right_padding_tablet=”0%” left_padding_phone=”0%” constrain_group_6=”yes” right_padding_phone=”0%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\nArtigos relacionados<\/h4>\n[\/vc_column_text][vc_column_text]\n