







{"id":6727,"date":"2024-03-28T19:14:47","date_gmt":"2024-03-28T19:14:47","guid":{"rendered":"https:\/\/phc24.yourcode-staging.com\/pt\/artigo\/estara-o-setor-do-retalho-preparado-para-o-futuro\/"},"modified":"2024-07-15T09:20:17","modified_gmt":"2024-07-15T09:20:17","slug":"estara-setor-do-retalho-preparado-futuro","status":"publish","type":"artigo","link":"https:\/\/phcsoftware.com\/pt\/artigo\/estara-setor-do-retalho-preparado-futuro","title":{"rendered":"Estar\u00e1 o setor do retalho preparado para o futuro?"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;https:\/\/phcsoftware.com\/pt\/wp-content\/uploads\/sites\/3\/2024\/03\/clientes_vendas.jpg&#8221; bg_position=&#8221;left top&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;7%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;7%&#8221; left_padding_desktop=&#8221;5%&#8221; constrain_group_2=&#8221;yes&#8221; right_padding_desktop=&#8221;5%&#8221; right_margin=&#8221;0&#8243; top_margin_phone=&#8221;20%&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;10px&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; color_overlay=&#8221;#383838&#8243; overlay_strength=&#8221;0.8&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; 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column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;left&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;3%&#8221; left_padding_desktop=&#8221;5%&#8221; constrain_group_2=&#8221;yes&#8221; right_padding_desktop=&#8221;5%&#8221; left_padding_tablet=&#8221;0%&#8221; constrain_group_4=&#8221;yes&#8221; right_padding_tablet=&#8221;0%&#8221; left_padding_phone=&#8221;0%&#8221; constrain_group_6=&#8221;yes&#8221; right_padding_phone=&#8221;0%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221; class=&#8221;linhaTempoLeitura&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;horizontal&#8221; column_element_alignment=&#8221;center&#8221; column_element_spacing=&#8221;50px&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]27 de Outubro 2023[\/vc_column_text][vc_column_text]Tempo de leitura: 5min[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25px&#8221;][vc_column_text]\n<h1>Estar\u00e1 o setor do retalho preparado para o futuro?<\/h1>\n<p>Conhe\u00e7a algumas das tend\u00eancias que precisa de antecipar para que o seu neg\u00f3cio continue a agarrar as crescentes oportunidades no setor do retalho.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/phcsoftware.com\/pt\/wp-content\/uploads\/sites\/3\/2024\/07\/estara-setor-do-retalho-preparado-futuro-destaque-ore9lpkf4jezonutznvszg96rcqi7ucvjp1owxt7ow.jpg\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" srcset=\"https:\/\/phcsoftware.com\/pt\/wp-content\/uploads\/sites\/3\/2024\/07\/estara-setor-do-retalho-preparado-futuro-destaque-ore9lpkf4jezonutznvszg96rcqi7ucvjp1owxt7ow.jpg 1920w, https:\/\/phcsoftware.com\/pt\/wp-content\/uploads\/sites\/3\/2024\/07\/estara-setor-do-retalho-preparado-futuro-destaque-ore9lpkf4jezonutznvszg96rcqi7ucvjp1owxt7ow.jpg 768w, https:\/\/phcsoftware.com\/pt\/wp-content\/uploads\/sites\/3\/2024\/07\/estara-setor-do-retalho-preparado-futuro-destaque-ore9lpkf4jezonutznvszg96rcqi7ucvjp1owxt7ow.jpg 1536w\" alt=\"Roupas Com\u00e9rcio Retalho\" width=\"1920\" height=\"600\" \/><\/p>\n<p>O setor do retalho em Portugal tem-se mantido sob ventos favor\u00e1veis. Em 2017, o sector cresceu 3,8% face ao ano anterior, superando os 20 mil milh\u00f5es de euros no volume de vendas. J\u00e1 este ano, os bons resultados acumulam-se: nos \u00faltimos dados do Eurostat, Portugal lidera o crescimento mensal na Uni\u00e3o Europeia. Momento pontual ou uma tend\u00eancia positiva a longo prazo? S\u00f3 a capacidade de adapta\u00e7\u00e3o do sector \u00e0s exig\u00eancias do futuro o dir\u00e1.<\/p>\n<p>Num olhar aprofundado, a Comiss\u00e3o Europeia\u00a0<a href=\"https:\/\/eur-lex.europa.eu\/resource.html?uri=cellar:93c3b59e-43ad-11e8-a9f4-01aa75ed71a1.0001.02\/DOC_1&amp;format=PDF\" target=\"_blank\" rel=\"noopener noreferrer\">publicou este ano uma an\u00e1lise<\/a>\u00a0sobre a prepara\u00e7\u00e3o do setor europeu do retalho para o s\u00e9culo XXI. A par do apelo ao al\u00edvio da carga burocr\u00e1tica nos v\u00e1rios Estados-Membros, a institui\u00e7\u00e3o europeia lembra tamb\u00e9m os desafios e oportunidades trazidos pelo\u00a0<em>eCommerce<\/em>\u00a0e alerta para uma produtividade geral aqu\u00e9m do potencial.<\/p>\n<p>Esta comunica\u00e7\u00e3o da Comiss\u00e3o vem chamar a aten\u00e7\u00e3o \u00e0s exig\u00eancias impostas ao setor do retalho, em linha com diversas an\u00e1lises setoriais internacionais. A tecnologia e o<em>\u00a0software<\/em>\u00a0s\u00e3o elementos indissoci\u00e1veis desta prepara\u00e7\u00e3o para o amanh\u00e3 \u2013 e torna-se necess\u00e1rio antecipar tend\u00eancias.<\/p>\n<p>Mas que exig\u00eancias s\u00e3o estas? Logo \u00e0 partida, o canal digital (com a disponibiliza\u00e7\u00e3o de uma plataforma de vendas\u00a0<em>online<\/em>) \u00e9 a face mais vis\u00edvel dos desafios a que as lojas t\u00eam de responder \u2013 j\u00e1 hoje e de forma cada vez mais premente, \u00e0 medida que a exig\u00eancia dos consumidores \u00e9 cada vez maior.<\/p>\n<p><strong>Contudo, o\u00a0<em>eCommerce<\/em>\u00a0n\u00e3o \u00e9 o \u00fanico fator que o setor retalho deve abra\u00e7ar para preparar o futuro.<\/strong><\/p>\n<h2>Saiba mais sobre algumas das tend\u00eancias que o setor do retalho precisa de antecipar, para continuar em boa forma.<\/h2>\n<h3>1. Com\u00e9rcio eletr\u00f3nico<\/h3>\n<p>\u201cO r\u00e1pido crescimento do\u00a0<em>eCommerce<\/em>\u00a0est\u00e1 a transformar o sector [do retalho]\u201d, real\u00e7a a Comiss\u00e3o Europeia, lembrando ainda que o com\u00e9rcio eletr\u00f3nico se tornou parte do dia a dia para a maioria dos cidad\u00e3os europeus.<\/p>\n<p>Apesar da dissemina\u00e7\u00e3o das compras\u00a0<em>online<\/em>\u00a0\u2013 ao ponto de uma loja\u00a0<em>web<\/em>\u00a0ter passado de um \u201c<em>nice to have<\/em>\u201d para um \u201c<em>must have<\/em>\u201d \u2013 ainda h\u00e1 muitas empresas fora deste canal. Nas contas comunit\u00e1rias, 80% dos retalhistas europeus ainda n\u00e3o vendem em plataformas\u00a0<em>online<\/em>\u00a0\u2013 o que se assume como uma verdadeira autossabotagem para o futuro.<\/p>\n<p>Em Portugal, os n\u00fameros n\u00e3o ficam aqu\u00e9m. Segundo o\u00a0<a href=\"http:\/\/www.acepi.pt\/download.php?f=ESTUDO%20ECONOMIA%20DIGITAL17%20-%20.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Estudo Anual da Economia da Sociedade Digital em Portugal \u2013 Edi\u00e7\u00e3o 2017<\/a>, apenas 27% de todas as empresas portuguesas efetuam neg\u00f3cios\u00a0<em>online<\/em>\u00a0(com a m\u00e9dia a baixar ligeiramente para 25% quando focamos exclusivamente as pequenas empresas). No entanto, o potencial de vendas \u00e9 j\u00e1 not\u00f3rio \u2013 e a rota \u00e9 de crescimento:<\/p>\n<ul>\n<li>Volume de vendas\u00a0<em>online<\/em>\u00a0em Portugal \u00e9 de\u00a0<a href=\"http:\/\/www.ecommercefoundation.org\/reports\" target=\"_blank\" rel=\"noopener noreferrer\">4,73 mil milh\u00f5es de euros<\/a>;<\/li>\n<li>34% dos consumidores fazem compras\u00a0<em>online<\/em>, com 60% das encomendas feitas a fornecedores estrangeiros.<\/li>\n<li>Consumidor\u00a0<em>online<\/em>\u00a0portugu\u00eas faz, em m\u00e9dia,\u00a09,3 compras anuais de produtos, com investimento superior a 500 euros;<\/li>\n<li>Retalhistas apostam no canal\u00a0<em>online<\/em>\u00a0para \u201calargamento do mercado interno\u201d e \u201catingir novos segmentos de mercado\u201d;<\/li>\n<li>90% de quem compra\u00a0<em>online<\/em>\u00a0f\u00e1-lo no\u00a0<em>site<\/em>\u00a0pr\u00f3prio da marca. No entanto, a compra atrav\u00e9s de\u00a0<em>eMarketPlaces<\/em>\u00a0(como a Amazon) registou o maior crescimento em rela\u00e7\u00e3o ao ano anterior (dados de 2017).<\/li>\n<\/ul>\n<p>A prazo, a aus\u00eancia da presen\u00e7a digital ter\u00e1 consequ\u00eancias desastrosas para as empresas do setor, sobretudo perante a exig\u00eancia do consumidor de aceder a qualquer loja, a qualquer momento. Sem uma presen\u00e7a\u00a0<em>online<\/em>, a loja tender\u00e1 a desaparecer da lembran\u00e7a do consumidor, substitu\u00edda por outra qualquer marca (do mercado global) que se posicione mais r\u00e1pida e eficazmente no canal digital.<\/p>\n<p>De lembrar que o perfil do consumidor\u00a0<em>online<\/em>\u00a0nacional aponta para uma idade at\u00e9 40 anos, com forma\u00e7\u00e3o superior, remunera\u00e7\u00e3o mensal acima dos 1600 euros e um gasto m\u00e9dio por compra de 53,4 euros.<\/p>\n<p><strong>A reter:<\/strong>\u00a0se tem um neg\u00f3cio de retalho, aposte no\u00a0<em>eCommerce<\/em>. Lance uma loja\u00a0<em>online<\/em>\u00a0(embora seja tamb\u00e9m recomend\u00e1vel a presen\u00e7a em\u00a0<em>eMarketPlaces<\/em>) que permita a compra dos seus produtos, de forma c\u00f3moda e intuitiva \u2013\u00a0 e com diversas modalidades de pagamento dispon\u00edveis. Para facilitar a organiza\u00e7\u00e3o operacional e financeira da empresa, assegure-se de que a loja\u00a0<em>online<\/em>\u00a0est\u00e1 integrada com fatura\u00e7\u00e3o e gest\u00e3o.<\/p>\n<h3>2. <i>Mobile<\/i><\/h3>\n<p>De m\u00e3os dadas com a tend\u00eancia do\u00a0<em>eCommerce<\/em>, o\u00a0<em>mobile\u00a0<\/em>\u00e9 cada vez mais imprescind\u00edvel para chegar aos consumidores \u2013 e satisfazer a sua exig\u00eancia de contacto com as marcas em qualquer lugar. Ou seja, os neg\u00f3cios de retalho devem disponibilizar op\u00e7\u00f5es de compra\u00a0<em>online<\/em>\u00a0via\u00a0<em>smartphone<\/em>, como forma de captar esta tend\u00eancia.<\/p>\n<p>A corroborar esta indica\u00e7\u00e3o, a Business Insider estima que, para os Estados Unidos, 45% das compras digitais (357 mil milh\u00f5es de d\u00f3lares) sejam feitas via dispositivo m\u00f3vel, em 2021. E em Portugal, 76% dos portugueses que acedem \u00e0 Internet j\u00e1 o fazem via\u00a0<em>smartphone<\/em>, segundo o\u00a0<a href=\"https:\/\/www.ine.pt\/ngt_server\/attachfileu.jsp?look_parentBoui=310280029&amp;att_display=n&amp;att_download=y\" target=\"_blank\" rel=\"noopener noreferrer\">INE \u2013 Instituto Nacional de Estat\u00edsticas<\/a>.<\/p>\n<p>A forma como os consumidores compram\u00a0<em>online<\/em>\u00a0tem tamb\u00e9m impacto nas taxas de convers\u00e3o (n\u00famero de pesquisas de artigos que se traduzem em compra). Segundo o\u00a0eCommerce Report 2017\u00a0da CTT, a taxa de convers\u00e3o \u00e9 maior em<em>\u00a0aplica\u00e7\u00f5es<\/em>\u00a0do que atrav\u00e9s de navega\u00e7\u00e3o via\u00a0<em>browse<\/em>r no\u00a0<em>smartphone<\/em>\u00a0(20% e 10%, respetivamente).<\/p>\n<p><strong>A reter:\u00a0<\/strong>invista no\u00a0<em>mobile\u00a0<\/em>para consolidar a oferta\u00a0<em>online\u00a0<\/em>da sua empresa. Assegure-se que a sua loja\u00a0<em>online\u00a0<\/em>est\u00e1 otimizada para\u00a0<em>smartphone<\/em>. Em complemento, pondere o investimento numa App pr\u00f3pria (51% das compras\u00a0<em>mobile<\/em>\u00a0nos Estados Unidos s\u00e3o feitas atrav\u00e9s de Apps, 43% em Espanha e 52% na Alemanha), assim como num sistema de notifica\u00e7\u00f5es que aproxime a marca do consumidor e incentive um sentimento de urg\u00eancia (associado a uma oportunidade de campanha\/desconto, por exemplo).<\/p>\n<h3>3. Personaliza\u00e7\u00e3o<\/h3>\n<p>A\u00a0<em>Customer Experience<\/em>\u00a0est\u00e1 na ordem do dia e prev\u00ea-se que continue a moldar o setor do retalho no futuro. Os consumidores est\u00e3o cada vez mais exigentes e, por consequ\u00eancia, necessitam cada vez mais de experi\u00eancias \u00fanicas (que os fa\u00e7am sentir valorizados) em todos os pontos de contacto.<\/p>\n<p>Mais ainda: os consumidores esperam que os retalhistas os conhe\u00e7am e que lhes proporcionem exatamente o que precisam, logo desde o momento em que chegam a uma loja\u00a0<em>online<\/em>\u00a0ou que atravessam a porta da loja f\u00edsica. A tend\u00eancia da personaliza\u00e7\u00e3o \u00e9 uma das oito grandes\u00a0<a href=\"https:\/\/blog.uk.fujitsu.com\/cloud\/8-retail-trends-watch-2018\/#.W2AjEFBKjIU\" target=\"_blank\" rel=\"noopener noreferrer\">tend\u00eancias do retalho indicadas pela Fujistu<\/a>\u00a0para 2018.<\/p>\n<p>Este \u00e9, certamente, um grande desafio que se imp\u00f5e \u00e0s empresas deste sector: como criar a melhor experi\u00eancia em cada ponto de contacto \u2013 muitas vezes de forma preditiva \u2013 para os consumidores? Eis algumas estrat\u00e9gias:<\/p>\n<ul>\n<li><strong>Aproveitar o potencial das m\u00e9tricas:<\/strong>\u00a0as ferramentas de an\u00e1lise a partir dos dados de compra s\u00e3o instrumentos poderosos para personalizar a experi\u00eancia dos clientes \u2013 tornando o processo de compra mais eficaz. Parte do sucesso da Amazon adv\u00e9m do sistema de recomenda\u00e7\u00f5es (integrado no\u00a0<em>site<\/em>\u00a0e tamb\u00e9m por\u00a0<em>email<\/em>\u00a0para os seus clientes), sobretudo porque a multinacional utiliza eficazmente os dados gerados na sua plataforma para efeitos de\u00a0<em>marketing<\/em>.<\/li>\n<li><strong>Combinar loja f\u00edsica com vendas\u00a0<em>online<\/em>:<\/strong>\u00a0o\u00a0<em>eCommerce<\/em>\u00a0\u00e9 o futuro (j\u00e1 no presente), mas as lojas f\u00edsicas tamb\u00e9m t\u00eam um papel a desempenhar. \u201cA loja f\u00edsica funciona cada vez mais como um canal de constru\u00e7\u00e3o da imagem da marca e fideliza\u00e7\u00e3o do cliente, pelo que se aposta mais na experi\u00eancia da visita\u201d, conclui a consultora imobili\u00e1ria Cushman &amp; Wakefield na publica\u00e7\u00e3o\u00a0<a href=\"http:\/\/www.cushmanwakefield.pt\/pt\/research-and-insight\/2018\/marketbeat-portugal-2018-1\" target=\"_blank\" rel=\"noopener noreferrer\">Retalho Portugal 2018<\/a>. Para que esta combina\u00e7\u00e3o funcione, a loja f\u00edsica deve apostar no contacto de proximidade e atendimento personalizado, enquanto que a loja\u00a0<em>online<\/em>\u00a0deve refletir os valores e imagem da marca, aproveitando as m\u00e9tricas para antecipar gostos e necessidades de clientes.<br \/>\n<strong>Integre, numa mesma solu\u00e7\u00e3o, a gest\u00e3o da loja\u00a0<em>online<\/em>\u00a0com os diversos pontos de venda para ter controlo total em todas as frentes \u2013 e poder combinar indicadores.<\/strong>\u00a0Para os pr\u00f3ximos anos, antecipa-se que esta integra\u00e7\u00e3o tenha contornos cada vez mais f\u00edsicos, como prev\u00ea a especialista em servi\u00e7os de imobili\u00e1rio CBRE para o\u00a0<a href=\"http:\/\/www.cbre.us\/real-estate-services\/real-estate-industries\/retail-services\/retail-innovation-hub\/retail-2030\" target=\"_blank\" rel=\"noopener noreferrer\">Retalho em 2030<\/a>. Os\u00a0<em>displays<\/em>\u00a0e a\u00a0<em>digital signage<\/em>\u00a0que permitem trazer a loja online para dentro da loja f\u00edsica s\u00e3o algumas ferramentas de comunica\u00e7\u00e3o\u00a0<em>omnichannel<\/em>\u00a0j\u00e1 ao dispor dos lojistas.<\/li>\n<li><strong>Segmentar (e personalizar) a comunica\u00e7\u00e3o com os consumidores<\/strong>: nos dias de hoje, os consumidores esperam que as marcas sejam certeiras quando entram em contacto. O tempo de aten\u00e7\u00e3o de cada consumidor \u00e9 escasso e, por isso, \u00e9 vital que n\u00e3o seja desperdi\u00e7ado com uma comunica\u00e7\u00e3o pouco eficaz ou longe dos interesses do p\u00fablico-alvo. Usar as m\u00e9tricas e dados ao seu dispor \u00e9 importante tamb\u00e9m a este n\u00edvel: crie\u00a0<em>newsletters<\/em>\u00a0personalizadas (com o nome do consumidor e sugest\u00f5es de artigos semelhantes a compras anteriores); relembre conte\u00fados de carrinhos n\u00e3o convertidos; ou ofere\u00e7a promo\u00e7\u00f5es personalizadas. Tudo isto vai valorizar a sua marca de retalho e contribuir para a\u00a0<em>customer experience<\/em>\u00a0dos seus clientes.<\/li>\n<li><strong>Possibilitar a customiza\u00e7\u00e3o de produtos:\u00a0<\/strong>todos os consumidores querem sentir-se \u00fanicos e, por isso, \u00e9 importante que as lojas ofere\u00e7am tamb\u00e9m produtos \u00fanicos, feitos \u00e0 medida. Incluir, quando vi\u00e1vel, a possibilidade de personalizar o produto final ou personaliz\u00e1-lo com um logo ou nome pode fazer a diferen\u00e7a para atrair o consumidor. \u201cPrev\u00ea-se que, no futuro, cada produto seja adaptado \u00e0s necessidades dos clientes \u2013 talvez n\u00e3o o produto todo, mas vai ser, sem d\u00favida, mais comum que algumas partes do produto possam ser personalizadas por cada cliente\u201d,\u00a0<a href=\"https:\/\/www.cbre.pt\/pt-pt\/sobre-a-cbre\/30-years\/o-futuro-do-retalho-em-2030\" target=\"_blank\" rel=\"noopener noreferrer\">refor\u00e7a o diretor de Retalho da CBRE<\/a>\u00a0do Reino Unido, Martin Summerscales.<\/li>\n<\/ul>\n<h3>4. Adapta\u00e7\u00e3o \u00e0s mudan\u00e7as legais<\/h3>\n<p>Como refor\u00e7a a comunica\u00e7\u00e3o da Comiss\u00e3o Europeia sobre o retalho do s\u00e9culo XXI, a regula\u00e7\u00e3o e legisla\u00e7\u00e3o t\u00eam um impacto forte no sector, um pouco por toda a Europa. Desta forma, a agilidade com que cada neg\u00f3cio se adapta a mudan\u00e7as legais tem impacto no desempenho global da empresa. Antecipar estas altera\u00e7\u00f5es legislativas \u00e9, assim, uma vantagem competitiva porque permite encontrar solu\u00e7\u00f5es adequadas de forma atempada, sem incorrer em infra\u00e7\u00f5es. O que resulta num menor custo para as empresas e uma melhor imagem junto dos consumidores.<\/p>\n<p>Este ano de 2018, por exemplo, a\u00a0<a href=\"https:\/\/phcsoftware.com\/pt\/artigo\/taxfree-comerciantes\">mudan\u00e7a no sistema TaxFree<\/a>\u00a0passou a obrigar, desde 1 de julho, a comunica\u00e7\u00e3o eletr\u00f3nica do lojista com a Autoridade Tribut\u00e1ria (AT) em tempo real (e introduziu possibilidade de uma nova forma de fatura com cau\u00e7\u00e3o). E, antes disso, o\u00a0<a href=\"https:\/\/www.phcsoftware.com\/pt\/business-at-speed\/regulamento-geral-protecao-dados-rgpd\/\">Regulamento Geral de Prote\u00e7\u00e3o de Dados<\/a>\u00a0(RGPD) mudou a forma como se pensa nos dados de clientes (com impacto na gest\u00e3o de base de dados para efeitos de marketing, por exemplo). \u00c9 fundamental que um neg\u00f3cio de retalho tenha solu\u00e7\u00f5es e agilidade suficientes para gerir este tipo de altera\u00e7\u00f5es com o m\u00ednimo impacto no dia a dia.<\/p>\n<p><strong>A reter:\u00a0<\/strong>esteja atento a mudan\u00e7as na legisla\u00e7\u00e3o e garanta que o\u00a0<em>software<\/em>\u00a0de gest\u00e3o do seu neg\u00f3cio responde \u00e0s atualiza\u00e7\u00f5es legais mais recentes no setor do retalho.<\/p>\n<p>Digitalizar, dar mobilidade, personalizar e antecipar s\u00e3o, desta forma, aspetos-chave nos neg\u00f3cios do retalho. A tecnologia assume um lugar central no futuro deste sector e, por isso, \u00e9 importante que a evolu\u00e7\u00e3o no retalho seja acompanhada da mudan\u00e7a de mentalidades e ado\u00e7\u00e3o de ferramentas \u00e1geis. Num mundo cada vez mais r\u00e1pido \u2013 e cuja concorr\u00eancia no retalho \u00e9 global, a partir do momento em que o com\u00e9rcio eletr\u00f3nico assentou ra\u00edzes \u2013, preparar estas tend\u00eancias \u00e9 basilar para que um neg\u00f3cio sobreviva e d\u00ea cartas num futuro cada vez mais digital.<\/p>\n<h3>Artigos Relacionados<\/h3>\n<p><a title=\"eTaxFree: saiba como preparar a sua fatura\u00e7\u00e3o\" href=\"https:\/\/phcsoftware.com\/business-at-speed\/estara-setor-do-retalho-preparado-futuro\/\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/phcsoftware.com\/wp-content\/uploads\/2018\/07\/etaxfree-saiba-preparar-faturacao-destaque.jpg\" alt=\"eTaxFree: saiba como preparar a sua fatura\u00e7\u00e3o\" \/><br \/>\n<\/a><\/p>\n<h2>eTaxFree: saiba como preparar a sua fatura\u00e7\u00e3o<\/h2>\n<p><a title=\"eTaxFree: o que mudou para os comerciantes desde 1 de julho?\" href=\"https:\/\/phcsoftware.com\/business-at-speed\/estara-setor-do-retalho-preparado-futuro\/\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/phcsoftware.com\/wp-content\/uploads\/2018\/06\/taxfree-comerciantes-destaque.jpg\" alt=\"eTaxFree: o que mudou para os comerciantes desde 1 de julho?\" \/><br \/>\n<\/a><\/p>\n<h2>eTaxFree: o que mudou para os comerciantes desde 1 de julho?<\/h2>\n<p><a title=\"Regulamento Geral de Prote\u00e7\u00e3o de Dados: o que ainda precisa de saber\" href=\"https:\/\/phcsoftware.com\/business-at-speed\/estara-setor-do-retalho-preparado-futuro\/\"><br \/>\n<img decoding=\"async\" src=\"https:\/\/phcsoftware.com\/wp-content\/uploads\/2018\/05\/regulamento-geral-protecao-dados-rgpd-destaque.jpg\" alt=\"Regulamento Geral de Prote\u00e7\u00e3o de Dados: o que ainda precisa de saber\" \/><br \/>\n<\/a><\/p>\n<h2>Regulamento Geral de Prote\u00e7\u00e3o de Dados: o que ainda precisa de saber<\/h2>\n[\/vc_column_text][\/vc_column][vc_column 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